Yesterday we looked at the experiences of those who bought play-off final tickets in person at the Madejski Stadium, as reported to The Tilehurst End in the survey we ran in the weeks before the final. Those experiences were almost universally positive praising the whole ticket-buying process and especially the efficiency of Sales Centre staff.

Today, in the second part of this four-part series, we look at the experiences of those who purchased tickets by phone from the ticketing agency TicketZone. And if you’re wondering what the other two parts are, tomorrow we’ll look at those who purchased tickets from Ticketzone over the internet, and then we’ll tie these three strands together with an analysis of the whole tickets system, how it came about and what we’re doing with the survey results.

Read the full article : http://thetilehurstend.sbnation.com/2011/06/23/1738/